Shipping and Returns

Shipping

We ship to US addresses only. Shipping is a flat rate per order, sent via USPS Priority Mail. When your shipping label is created you will receive an email with the tracking number.

Processing Time

Orders are expected to ship within 3 days. If a delay comes up, we will contact you personally to explain it and offer a resolution.

Returns

You may return an item within 30 days of delivery. The item must be uninstalled and in its original condition. To start a return, email kevin@neinpines.com with your order number. Once the item is received and inspected, your refund is issued to the original payment method.

Return shipping is paid by the buyer, unless we shipped the wrong item or a defective one; in that case we cover it.

Warranty

We stand behind what we make.

Issues with installation, lost hardware, compatibility, or manufacturing defect - support is available by email at kevin@neinpines.com and by phone (by request). If you manage to break it, you will get a replacement, some kind of trophy, and possibly a free helmet.

Have your order number ready. Replacement of the mount is the exclusive remedy under this warranty.

Damaged or Lost Shipments

If your order arrives damaged or the tracking stalls, contact us and we will work it out with the carrier. Do not discard damaged packaging until the claim is resolved.

Contact

Questions about shipping or returns: kevin@neinpines.com.